Refund Policy
Sponsorship payments and refunds.
This policy covers the Sponsored module on Discover, including activation problems, duplicate charges and undelivered service.
Before payment
You may leave an unpaid Checkout without purchasing. An open Checkout is not an active sponsored display. If you are unsure whether payment succeeded, contact support before paying again.
What the payment delivers
US$30 purchases 30 days of display of one published website in the labelled Sponsored module after verified payment and activation. The term ends automatically without renewal. Payment covers display rather than a promised audience, click count, sale or search ranking. A lack of traffic or clicks alone is not a delivery failure.
Duplicate charges and failed activation
A verified duplicate successful charge is eligible for a full refund of the duplicate payment. If the selected website is no longer published before activation, the sponsorship is not activated and a full refund is initiated.
If payment is confirmed but the sponsored display does not activate, contact us. We investigate and restore delivery or provide the appropriate refund.
Unavailable or interrupted service
If the module or selected website becomes unavailable during the paid term, email support with the Checkout reference and affected dates. We investigate the undelivered service and provide the remedy required by applicable law, including an appropriate refund where due.
Cancellation requests after activation are reviewed against the service already delivered and applicable rights. We do not promise an automatic refund for a change of mind. Mandatory cancellation and refund rights remain unaffected.
Refunds, disputes and content issues
A full successful refund or payment dispute stops sponsored display. Fraud, unlawful content or serious violations may lead to removal or account restrictions. These actions do not remove mandatory payment remedies.
You can contact your payment provider or use lawful dispute procedures. Contacting us first is not a condition of those rights. Bank and payment-provider processing times apply after a refund is confirmed.
Request help
Email support@latticespot.com with your private Checkout or order reference, website detail link and a brief explanation. Never send full card details, CVC, passwords or identity documents by ordinary email.
Support hours are Monday–Friday, 10:00–16:00 Malaysia Time, excluding public holidays. The earlier Pixel refund policy remains available for earlier purchases.
Website listing refunds
If a paid website application is rejected before publication, we initiate a full US$10 refund to the original payment method. A refund request may remain pending while the provider processes it; contact support if delayed and avoid a second payment. Payment does not guarantee approval. Contact support about duplicate charges, undelivered approved listings or other service problems. See the listing terms; applicable rights continue to apply.